Dublin Airport Queues
Dec | October 28, 2007I’m in St John’s in Canada at the moment and so spent time in 4 airports during the week. Dublin, Heathrow, Montreal and St Johns. By far the longest queues were in Dublin yet the reason for those queues were not capacity, as I’m sure the Dublin Airport Authority and the airlines would claim. The queues were caused by a failure to use facilities that already exist.
First, the worst queue of the day was at the BMI check in desk where people on the 9:05 am flight to London barely made it through check in because the electronic checkin service was rendered useless because the bag drop desk was closed. A BMI representative apologised to us and explained that the company running the bag drop facility was running short staffed because several workers had called in sick. I hope being sick did not ruin their bank holiday weekends as I’m sure missing a flight home may have ruined a persons weekend.
Second the queues at security were as long as I’ve seen yet. At one stage as I watched from the BMI queue the security queue had snaked into the checkin area. Once I got through the queue and into the security area I was surprised to see that they could easily have shortened the wait by simply opening some of the closed xray and metal detectors. One security official told passengers that things were not too bad, saying that during the previous week the queue had reached the carpark outside!
Dublin airport provides a service and just getting stressed people to their planes with a couple of minutes to spare is not enough when the travel experience could be much more relaxing if the facilities already paid for by taxpayers were used. Opening a new terminal in Dublin will not improve the situation if facilities just dont get used.






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